Dulce Orden · Bright Trail Studio

Request data deletion

Updated 9 October 2026

Dulce Orden · Bright Trail Studio

How to send a request

Email brighttrailgames@gmail.com with the subject “Delete Dulce Orden data”.
Tell us whether you want to delete a support conversation or optional app analytics and diagnostic data.
We will explain the minimum information needed to locate the data. Do not send passwords or identity documents unless their necessity has been justified.

What can be deleted or retained

Requests can cover support emails and, where we can identify the installation, Analytics event data and identifiers and associated diagnostic reports. The game has no accounts. We do not link installations to email addresses, so your email alone may not identify technical data; we will tell you if we cannot identify them. Aggregate reports that no longer identify an installation may remain. Information required by law or needed for a legal claim may also be retained; we will explain if this affects your request.

Retention periods

Analytics user and event data are retained for two months without resetting on new activity; aggregate reports may remain longer. Google states that Crashlytics begins removing associated traces and identifiers after 90 days. Support requests are kept while handled and for up to 12 months afterwards, except for legal obligations or claims. Requests are handled within applicable legal deadlines; instant deletion of every copy is not promised.

Data stored only on your phone

Progress and hints stay on your device. Clear them under Android → App info → Storage → Clear data. This removes your local game. To stop new analytics, disable “Analytics and diagnostics” in the game settings. Disabling does not automatically delete data already sent.

Read the full privacy policy.